FreeFlow Interview AI Refund Policy
Effective date: August 16, 2026 · Last updated: August 16, 2026
This Refund Policy applies only to one-time purchases of interview minutes for FreeFlow Interview AI. It does not replace any non-waivable refund or cancellation right provided by applicable law.
1. Free trial
Eligible users may receive one 10-minute free trial. The trial has no cash value, cannot be transferred, and is not refundable. Creating multiple accounts to obtain additional trials is prohibited.
2. Paid minute packages
Current purchase options may include:
· Single Interview: 90 paid minutes for $9.99;
· Extended Interview: 150 paid minutes for $14.99; and
· 3-Interview Pack: 270 paid minutes for $24.99.
The product name, price, currency, taxes, and minute quantity displayed at checkout control if they differ from this page. Paid minutes are added to your account, may be used across sessions, and expire 12 months after purchase unless applicable law requires otherwise.
3. General refund rule
Except where required by law, purchases are final once payment is completed and the paid minutes are delivered to your account. We do not provide refunds or cash value for unused minutes, partially used packages, remaining balances, expired minutes, a change of mind, a missed interview, or a decision not to use the Service.
4. Duplicate or unauthorized charges
Contact us promptly if you believe you were charged more than once for the same order or if a payment was unauthorized. Include the account email, purchase date, amount, PayPal order or transaction ID, and a description of the issue. We may request additional information to verify the account and transaction.
5. Failed checkout or missing minutes
A cancelled or failed checkout should not add paid minutes. If PayPal shows a completed payment but the minutes do not appear after you sign out and sign back in, contact Support. We will investigate the payment status and, when confirmed, add the purchased minutes or provide another remedy required by law.
6. Service interruption
If a verified FreeFlow service failure materially prevents use of paid minutes, contact Support with the session date, approximate time, extension version, screenshots, and a description of what occurred. Depending on the circumstances and applicable law, FreeFlow may restore affected minutes, provide account credit, or issue a refund. This does not cover browser, device, internet, microphone, interview-platform, or third-party outages outside FreeFlow’s reasonable control.
7. Approved refunds
If a refund is approved, it will normally be returned through the original payment method. PayPal or your financial institution controls the time required for the credit to appear. Any minutes associated with a refunded purchase may be removed from the account.
8. No subscription billing
FreeFlow Interview AI currently sells one-time minute packages and does not automatically renew them. If a future subscription is offered, its cancellation and refund terms will be clearly disclosed before purchase.
9. How to request help
Email contact@freeflowjob.com with the subject “FreeFlow Interview AI Payment or Refund Request,” or use the Support page. Do not send card numbers, bank credentials, passwords, or other sensitive payment information by email or form.